Question 1

How do I register an account at 1year?

Accepted Answer

Creating a 1year account is simple and completely free. Head to the Register and complete the registration form with your full name as per your MyKad, an active email address, a Malaysian mobile number, a unique username and a strong password. Once you have filled in the form, verify your email by clicking the confirmation link sent to your inbox, then verify your phone number via SMS OTP. The entire process takes less than 5 minutes. Once verification is complete, your account is immediately active and you can make your first deposit and start playing.

Question 2

What is the minimum age requirement to register at 1year?

Accepted Answer

The minimum age to register and use the 1year platform is 18 years old. This is a non-negotiable policy and we conduct age verification during registration. Accounts found to belong to users under 18 will be terminated immediately and all balances returned to the original deposit method. 1year takes the protection of minors extremely seriously and no exceptions are made to this rule. If you are not yet 18, we ask that you wait until you are eligible before registering.

Question 3

Can I have more than one 1year account?

Accepted Answer

No. Each individual is only permitted to hold one active 1year account at any time. Owning multiple accounts is a serious violation of 1year's Terms and Conditions. If our system detects multiple accounts belonging to the same individual, all accounts in question may be terminated without prior notice, and any bonuses or winnings obtained through the use of multiple accounts will be voided. If you are experiencing issues with an existing account, contact 1year support for assistance – do not open a new account.

Question 4

Can I update my profile information after registering?

Accepted Answer

Some profile details such as your phone number and email address can be updated through account settings after the appropriate security verification. However, your full name and username cannot be changed once your account has been activated, as they are tied to your identity verification records. If you notice an error in the full name you registered with, contact the 1year support team via live chat or email at support@1year.my with a copy of your identification document for the necessary correction process.

Question 5

How do I close or delete my 1year account?

Accepted Answer

To permanently close your 1year account, contact our support team via 24/7 live chat or email support@1year.my stating your request. Before the account is closed, please ensure you have withdrawn all real-money balance remaining in your account. The closure process is typically completed within 5 business days. Please note that as an alternative to permanent closure, you may also opt for a temporary break (24 hours to 90 days) or self-exclusion if you need distance from gambling activities.

Question 6

Why does 1year require identity verification?

Accepted Answer

The identity verification or KYC (Know Your Customer) process at 1year is a standard security measure implemented to protect all members from fraud, money laundering, and unauthorised access. Identity verification is typically required before your first withdrawal is processed or when certain thresholds are reached. Documents commonly requested include a copy of a valid Malaysian MyKad or passport. The process is usually completed within a few business hours and is a one-time requirement. All submitted documents are stored with full encryption in accordance with 1year's privacy policy.

Question 7

What payment methods are accepted for deposits at 1year?

Accepted Answer

1year accepts a wide range of local Malaysian payment methods that you use every day. Available options include: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow Transfer, and FPX online banking covering Maybank2u, CIMB Clicks, Hong Leong Connect, RHB Now, Bank Islam, Bank Rakyat and many more Malaysian banks. All deposits are credited instantly to your 1year account as soon as the transaction is confirmed by the payment provider. 1year does not accept credit/debit cards or foreign payment methods.

Question 8

What are the minimum and maximum deposit amounts at 1year?

Accepted Answer

The minimum deposit at 1year is RM10 — among the lowest of any online casino platform in Malaysia, making it accessible to more Malaysians at a comfortable spending level. The default maximum deposit limit is RM10,000 per day; however, you can set a lower daily, weekly, or monthly deposit limit through your account settings as part of responsible gaming practice. 1year does not charge any fees for deposits — the full amount you put in is credited entirely to your account balance.

Question 9

My deposit has not been credited to my account even though the payment went through. What should I do?

Accepted Answer

Under normal circumstances, deposits at 1year are credited instantly once the transaction is confirmed by the payment provider. However, brief technical delays can occasionally occur, particularly during high traffic periods or temporary disruptions on the e-wallet or bank's end. If your deposit has not been credited after 15 minutes, please take the following steps: (1) Confirm that the transaction was successful in your TNG/GrabPay/banking app and keep the transaction receipt. (2) Log in to your 1year account and check your transaction history. (3) If it is still not credited, contact 1year support via live chat with a screenshot of your payment proof and we will review and credit it promptly.

Question 10

Does 1year charge any fees for deposits?

Accepted Answer

No, 1year does not charge any processing fees or additional charges for deposits. The full amount you put in will be credited entirely to your account balance with no deductions. That said, some e-wallet providers or banks may apply a small transaction charge according to their own service terms — this is outside 1year's control and occurs before the funds reach our system. Check the service terms of TNG, GrabPay, or your bank for more information on any charges that may apply on their end.

Question 11

How do I set a deposit limit on my 1year account?

Accepted Answer

To set a deposit limit, log in to your 1year account and go to Account Settings via the profile icon in the top right corner. Select the "Responsible Gaming" or "Account Limits" section. There, you can set daily, weekly, or monthly deposit limits according to your needs. Lower limits take effect immediately upon saving. If you wish to increase your limit again, a 7-day waiting period applies to ensure your decision is considered and not impulsive. This tool is available free of charge to all 1year members as part of our commitment to responsible gaming.

Question 12

What currency is used on 1year?

Accepted Answer

1year uses Malaysian Ringgit (MYR, symbol RM) as the platform's sole currency. All account balances, deposits, withdrawals, bonuses and wager values are displayed in MYR. No foreign currency conversion is required and no currency exchange fees are charged. This makes 1year a transparent and straightforward platform for all Malaysian users — the amount you see is the actual amount in Malaysian Ringgit.

Question 13

How do I withdraw my winnings from 1year?

Accepted Answer

To withdraw funds from your 1year account, log in and click the "Withdrawal" or "Withdraw" button in your account dashboard. Select your preferred withdrawal method — funds will be transferred to the same payment method you used for your deposit. Enter the amount you wish to withdraw (minimum RM50), confirm the details, and submit your request. Withdrawals are typically processed within just 5 minutes to your preferred e-wallet or bank account. For your first withdrawal, you may need to complete identity verification first if you have not already done so.

Question 14

What are the minimum and maximum withdrawal amounts at 1year?

Accepted Answer

The minimum withdrawal amount at 1year is RM50 per transaction. The maximum withdrawal limit depends on your account tier — standard members have a set daily limit, while VIP members enjoy higher limits. For the exact withdrawal limits on your account, check the "Account Information" section after logging in, or contact 1year support. All withdrawals are processed 24 hours a day, including Saturdays, Sundays, and Malaysian public holidays.

Question 15

Why is my withdrawal taking longer than 5 minutes?

Accepted Answer

While 1year processes withdrawals within 5 minutes, there are several reasons a delay may occur: (1) Identity verification incomplete – ensure you have completed the KYC process. (2) An active bonus with unfulfilled wagering requirements – bonus funds and winnings from bonuses are subject to conditions before they can be withdrawn. (3) Your withdrawal amount exceeds your account's daily limit. (4) The request requires additional security review for large amounts. (5) Temporary disruption on the part of your e-wallet provider or bank. If your withdrawal has still not been processed after 30 minutes, contact 1year support for an immediate review.

Question 16

Why has my withdrawal request been rejected?

Accepted Answer

Withdrawals at 1year may be declined for several valid reasons: (1) Incomplete identity verification or invalid documents. (2) Bonus wagering requirements that have not been fully met. (3) Account under a security restriction pending review. (4) Recipient details that do not match the records in 1year's system. (5) Request exceeding the set limits. When a withdrawal is declined, you will receive an email notification stating the reason. Contact 1year support with your request reference number for further clarification and resolution.

Question 17

Can I withdraw to a different account from the one I used to deposit?

Accepted Answer

As a standard security measure, 1year processes withdrawals back to the same payment method used for the original deposit. This means if you deposited via Touch 'n Go eWallet, your withdrawal will be returned to the same TNG account. If you wish to change your withdrawal method, contact the 1year support team via live chat and provide the necessary explanation and supporting documents. Changing your withdrawal method may require additional security verification and approval from the support team before it can be processed.

Question 18

Are there any taxes or deductions on withdrawals at 1year?

Accepted Answer

1year does not impose any taxes or deductions on your withdrawal amount. The exact amount you request to withdraw is the amount you will receive in full, subject to any applicable bonus conditions. We do not deduct any percentage of your winnings as a processing fee or any other charge. Personal tax reporting obligations related to gambling winnings (where applicable) remain the responsibility of the individual in accordance with Malaysia's prevailing tax laws.

Question 19

How do I claim the 1year welcome bonus?

Accepted Answer

The 1year welcome bonus is automatically credited to your account once you register and make a qualifying first deposit that meets the minimum requirement. You do not need to enter any special promo code unless stated otherwise in the current promotion's terms. The bonus will appear in your account's bonus balance within minutes of your first deposit being successfully processed. Please read the full bonus terms and conditions carefully, including wagering requirements, eligible games and validity period, before using the bonus.

Question 20

What is a wagering requirement?

Accepted Answer

A wagering requirement is the total amount you need to wager before a bonus and any winnings derived from it can be withdrawn as cash. For example, if you receive a RM100 bonus with a ×20 wagering requirement, you must place bets totalling RM2,000 (RM100 × 20) before any winnings can be withdrawn. The 1year welcome bonus carries a competitive wagering requirement of ×20 the bonus value — lower than most other platforms. You can track your wagering progress in the bonus section of your account.

Question 21

How long is the 1year bonus validity period?

Accepted Answer

The 1year welcome bonus has a validity period of 30 days from the date it is credited to your account. This means you must fulfil all wagering requirements within those 30 days, or the bonus and any associated winnings will automatically expire and be forfeited. Weekly promotions and other bonuses may have different validity periods — check each promotion's terms for accurate details. We recommend monitoring your bonus expiry dates in the "Active Promotions" section of your 1year account.

Question 22

My bonus hasn't been credited after my deposit. What should I do?

Accepted Answer

If your bonus has not been credited within 30 minutes of a qualifying deposit, please check the following first: (1) Ensure your deposit meets the minimum amount required to claim the bonus. (2) Confirm this is your first deposit if you are claiming the welcome bonus. (3) Check that your account has been fully verified. (4) Confirm the promotion is still active and that you qualify under the stated terms. If all conditions are met but the bonus still has not been credited, contact 1year support via live chat with your deposit details and we will review and credit your bonus promptly.

Question 23

What ongoing promotions are available at 1year?

Accepted Answer

In addition to the welcome bonus for new members, 1year offers a variety of ongoing promotions for existing members, including: weekly cashback to offset session losses, reload bonuses for re-depositing on selected days, EPL and Malaysia Super League football promotions during the playing season, promotions tied to Malaysian public holidays, a loyalty points programme for active members, and exclusive VIP offers for long-standing members. Check the "Promotions" section in your 1year account or follow email notifications for the latest offers.

Question 24

Can I decline or cancel a bonus that has already been credited?

Accepted Answer

Yes, you may request to cancel a bonus that has already been credited to your account, provided you have not yet used any of the bonus funds to play. Contact 1year support via live chat and request a bonus removal. Our team will remove the bonus from your account so you can withdraw your real-money balance without being bound by any wagering requirements. Please note that if you have already used a portion of the bonus to play, cancellation may not be possible or may affect your current balance in accordance with the applicable terms.

Question 25

What types of games are available at 1year?

Accepted Answer

1year offers over 150 games across several main categories. Video slots make up the largest category, featuring popular titles such as Mustang Gold, Caishen Advent, Emerald King, Pirate Gold, and Mega Hot – each with its own unique theme, mechanics, and bonus features. Classic table games include French Roulette with an RTP of 98.65% and a variety of blackjack variants. Video poker games such as Double Bonus Poker, with an RTP of 99.11%, are also available. All games use RNG (Random Number Generator) technology independently certified to ensure complete fairness.

Question 26

Can I try games for free before playing with real money?

Accepted Answer

Yes, all games on 1year offer a free demo mode that can be played without any deposit. After registering your account, click on any game and select the "Demo" or "Try for Free" option to play using virtual credits with no risk of losing real money. Demo mode is the best way to understand game mechanics, get familiar with bonus patterns, learn betting strategies, and decide whether you enjoy a game before playing with real money. We strongly encourage the use of demo mode, especially for new players.

Question 27

What does RTP mean and how does it affect my gameplay?

Accepted Answer

RTP, or Return to Player, is the percentage of total wagered money that a game pays back to players on average over the long term. For example, a game with an RTP of 98% means that for every RM100 wagered, RM98 is returned to players on average over time. It is important to understand that RTP is a long-term statistical calculation – it does not guarantee winnings in any individual session. French Roulette at 1year carries an RTP of 98.65%, while Double Bonus Poker comes in at 99.11%, among the highest in their respective categories. Games with a higher RTP statistically offer better value to players over the long run.

Question 28

Are the games on 1year fair and unmanipulated?

Accepted Answer

Yes, all games at 1year use RNG (Random Number Generator) technology that has been verified and certified by independent testing bodies. RNG ensures that every slot spin, every roulette wheel turn, and every poker hand is generated with complete randomness, free from any pattern or manipulation. The outcome of each spin is entirely independent of the previous one – there are no "hot machines" or "cold machines" in 1year games. We believe transparency is the foundation of trust, and our commitment to fair play is absolute.

Question 29

My game is lagging or won't load. How do I fix it?

Accepted Answer

Lag or game loading issues are usually caused by a weak internet connection or a browser problem. Try these troubleshooting steps: (1) Check your internet speed — switch to a more stable 4G data connection or WiFi. (2) Clear your browser cache and cookies, then try again. (3) Try using a different browser such as Chrome or Firefox. (4) If you're on a mobile device, try closing unnecessary background apps to free up memory. (5) Try logging out and logging back in to your 1year account. If the problem persists after trying all the above steps, contact 1year support with your device model and browser details for technical assistance.

Question 30

Does 1year have a mobile app available for download?

Accepted Answer

1year does not require a separate app download. Our platform is fully optimised as a Progressive Web App (PWA), accessible directly through your phone's browser on both Android and iPhone. The interface automatically adapts to your screen size for a comfortable experience. For faster access, you can save the 1year website as a shortcut on your home screen — simply open 1year.my in Chrome (Android) or Safari (iPhone), tap the menu icon and select "Add to Home Screen". This delivers an experience close to a native app with nothing to download.

Question 31

How does 1year protect my personal information and funds?

Accepted Answer

The security of members' data and funds is an absolute priority at 1year. Our platform uses 256-bit SSL encryption for all communication between your device and our servers — the same technology used by Malaysia's leading banks. Passwords are stored in hashed form and cannot be read by anyone, including 1year staff. Member funds are held in accounts kept separate from the company's operating funds. Our 24/7 security monitoring system detects any suspicious activity and automatically takes preventive action to protect your account.

Question 32

What is Two-Factor Authentication (2FA) and how do I activate it?

Accepted Answer

Two-Factor Authentication, or 2FA, is a second layer of security that requires you to enter an OTP sent to your mobile phone each time you log in, in addition to your password. Even if someone knows your password, they still cannot access your account without your phone. To enable 2FA on 1year, log in to your account and go to Account Settings → Security → Two-Factor Authentication. Follow the instructions to link your Malaysian phone number. We strongly recommend all members activate 2FA for maximum account protection.

Question 33

I forgot my password. How do I reset it?

Accepted Answer

To reset your 1year account password, go to the Log In and click the "Forgot Password?" link below the password field. Enter the email address registered to your account and click submit. You will receive an email with a password reset link within a few minutes — check your spam folder too if it doesn't appear in your main inbox. Click the link in the email and you will be taken to a page to set a new password. Choose a strong password using a combination of uppercase letters, lowercase letters, numbers, and symbols. The password reset link is valid for 1 hour only.

Question 34

I suspect my 1year account has been accessed by an unauthorised party. What should I do?

Accepted Answer

If you suspect unauthorised access to your 1year account, take immediate action: (1) Change your account password right away via account settings or the forgot password function. (2) Review your deposit and withdrawal transaction history for any activity you did not carry out. (3) Enable 2FA if you have not already done so to prevent further unauthorised access. (4) Contact 1year support via live chat IMMEDIATELY, describing your situation – we can temporarily freeze your account and investigate any suspicious activity. (5) Also change the passwords for any associated email and e-wallet accounts as a precautionary measure. The 1year security team will investigate and assist you in regaining full control of your account.

Question 35

How does 1year use and store my personal information?

Accepted Answer

1year uses members' personal information solely for account management, transaction processing, identity verification, and relevant service communications. We do not sell, rent, or share your personal information with third parties without your consent, except where required by law. All data is stored on servers protected with the highest level of encryption. For full details on how we manage your data, please read the Privacy Policy detailed 1year.

Question 36

How do I identify official communications from 1year and avoid scams?

Accepted Answer

Be vigilant against phishing attempts that may impersonate 1year. All official communications from 1year are sent exclusively via the @1year.my email domain — do not trust emails from any other domain claiming to be 1year. 1year will never ask for your password, bank card number, PIN or any sensitive information via email, SMS or live chat. If you receive any suspicious communication claiming to be from 1year and requesting sensitive details, do not click any links — contact 1year support directly at support@1year.my for verification. Always access the 1year platform through the correct URL: 1year.my.

Question 37

What self-control tools does 1year provide for responsible gaming?

Accepted Answer

1year offers six key responsible gambling tools: (1) Deposit Limit – set a maximum deposit amount on a daily, weekly or monthly basis. (2) Loss Limit – an automatic system that stops your session once your loss limit is reached. (3) Play Time Limit – set a time limit for gaming sessions and receive alerts when the limit is approaching. (4) Temporary Break – freeze your account for 24 hours up to 90 days. (5) Permanent Self-Exclusion – close your account for a minimum of 5 years for a more serious commitment. (6) Personal Statistics Review – view your own gaming data including total deposits and time spent. All these tools are accessible via Account Settings → Responsible Gaming. Read more on the Responsible Gaming us.

Question 38

What is self-exclusion and how do I apply for it at 1year?

Accepted Answer

Self-exclusion is the most serious option we offer to members who need a lengthy break from gambling. By choosing self-exclusion, your account will be permanently closed for a minimum of 5 years, and 1year will not send you any marketing communications during that period. To apply for self-exclusion, log in to your 1year account and go to Account Settings → Responsible Gaming → Self-Exclusion, or contact 1year support via live chat or email. Self-exclusion requests are implemented within 24 hours and cannot be reversed during the designated period. Any real money balance remaining in your account may be requested for withdrawal during the self-exclusion process.

Question 39

Where can I get help if gambling becomes a problem?

Accepted Answer

If you or someone you know feels that gambling is becoming a problem, the first step we recommend is to contact the 1year support team via 24/7 live chat or email at support@1year.my. Let us know that you need assistance with responsible gaming, and our trained team will help you activate the appropriate control tools and guide you to professional support resources in Malaysia. Speaking to a trusted family member or close friend is also strongly encouraged. For full information on the signs of problem gambling and how to get help, visit the Responsible Gaming us.

Question 40

What happens to my balance during a temporary break?

Accepted Answer

While a temporary break is active on 1year, your account is frozen from all gaming activity and you will not be able to log in to play or make deposits. However, your real money balance remains completely safe in your account. You may still request a withdrawal of your real money balance during the break period — contact 1year support via email with your identity verification details to process the withdrawal. Once the break period ends (24 hours, 7 days, 30 days, or 90 days depending on your selection), your account will be automatically reactivated and you can log in as normal.

Question 41

How can I stop receiving marketing emails from 1year?

Accepted Answer

To stop receiving marketing and promotional emails from 1year, there are several options: (1) Click the "Unsubscribe" link at the bottom of any marketing email you receive from 1year. (2) Log in to your account and go to Account Settings → Notifications → disable the marketing email options according to your preferences. (3) Contact 1year support via email at support@1year.my to request removal from the marketing mailing list. Please note that emails related to account security, verification, and transactions are essential communications that cannot be unsubscribed from, as they are directly tied to the security of your account.

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