At 1year, we believe the most enjoyable gaming experience is one played with full awareness and responsibility. This page is our comprehensive guide to playing in a healthy way, the self-control tools we provide, and the steps you can take if gambling begins to affect your daily life as a Malaysian.
❤️ 1year's Commitment by the Numbers
🔞 Always Remember
Gambling is entertainment, not a solution to financial problems. Always play within your means.
Understand the core principles behind our commitment to member safety
Responsible gaming – known in English as responsible gaming – is a framework of practices, policies, and tools designed to ensure that gambling remains a safe, controlled form of entertainment that does not compromise a player's quality of life. At 1year, responsible gaming is not just a line in an official document – it is a core value that underpins every product decision, every platform feature, and every interaction our team has with members.
Many Malaysian players join 1year to enjoy the excitement of slots like Mustang Gold or Pirate Gold, challenge themselves with the strategy of French Roulette, or test their mathematical skills in Double Bonus Poker – all of which are perfectly legitimate and enjoyable forms of entertainment when played within appropriate limits. Problems arise when those limits are crossed without realising it, when losses are chased with bigger bets, or when money meant for the family is used to play.
1year understands this reality. That is why we invest seriously in player protection tools, in training our support staff to identify signs of problem gambling, and in partnering with support resources that can help members who need assistance. We do not want to be a platform that simply takes your money – we want to be a platform that genuinely cares about your wellbeing as a person.
This responsible gaming guide is dedicated to all 1year members across Malaysia – whether you're a new player who just registered with a first deposit of RM10 via Touch 'n Go eWallet, or a long-time member who has been with us since 2020. Your safety and well-being are a responsibility we take seriously, and we're always here for you.
The foundation of how we protect and support every member on the 1year Malaysia platform
1year operates a zero-tolerance policy on underage gambling. All members must be at least 18 years old to register and use the platform. Age verification is carried out during registration and can be reinforced with identity document checks at any time. Protecting young people is our absolute priority.
1year members can set their own daily, weekly, or monthly deposit limits through their account settings, as well as session loss limits that will automatically halt betting activity once reached. These tools help you stay within your planned budget without having to rely on willpower alone.
Time can slip by unnoticed when you're playing – that's the nature of good entertainment. But 1year wants you to stay in control. Set a daily or weekly time limit in your account settings. Our platform will send you an alert when you are approaching your limit and give you the option to stop or continue as a fully informed, conscious choice.
Sometimes all you need is a little time away. 1year offers a temporary break option that's easy to activate – 24 hours, 7 days, 30 days, or 90 days. During the break period, your account will be locked from any gaming activity, but your balance remains safe and accessible once the period ends.
For those who need a stronger commitment, 1year offers a permanent self-exclusion option that closes your account for a minimum of 5 years. Requests are processed within 24 hours and cannot be reversed during the set period. 1year will also not send any marketing materials to members while their self-exclusion is active.
1year's support team, specially trained in responsible gaming issues, is available 24 hours a day to assist you. If you or someone you know feels that gambling is becoming a problem, contact us via live chat or email. We'll listen without judgment and help you find the right solution.
A complete guide to every protection tool available in your 1year account
Set a maximum amount you can deposit into your 1year account within a given period. This is the most effective way to ensure you never spend beyond your financial means. The limit takes effect immediately once set; however, increasing it requires a 7-day waiting period to ensure your decision is truly considered.
Decide how much you are comfortable losing in a single session, a day, or a week. Once your loss limit is reached, the 1year system will automatically end your session and you will not be able to continue betting until the limit period resets. This eliminates the risk of chasing losses, which is one of the most common triggers of serious problem gambling.
Set your daily or weekly play time limit. When you're approaching that limit, the 1year system will send you a warning notification. Once the limit is reached, you'll be shown a session summary – including the amount spent and time played – giving you the information you need to make a more informed decision about whether to continue or stop.
The temporary break option allows you to freeze your 1year account for a period of your choosing – 24 hours, 7 days, 30 days, or 90 days. During this time, you cannot log in, make deposits, or play any games. Your balance remains safe, and actual fund withdrawals can still be processed even while the break is active.
Self-exclusion is the strongest option we offer members who need more serious help. By choosing self-exclusion, your account will be closed and blocked for a minimum of 5 years. 1year will not send you any promotional emails, bonus offers, or marketing materials during this period. Self-exclusion requests are processed within 24 hours and the decision is final for the duration specified.
1year provides a self-check tool within your account settings that displays your playing statistics over a selected period – how much you have deposited, how much time you have spent playing, your win and loss record, and trends in your playing habits over time. This information is invaluable for helping you assess whether your gambling remains within healthy limits.
How to Access the Self-Control Tools: Log in to your 1year account → Click the profile icon in the top-right corner → Select "Account Settings" → Navigate to the "Responsible Gaming" section → Choose the tool you wish to activate. All changes that reduce limits take effect immediately, while changes that increase limits require a 7-day waiting period for your protection.
Recognise the early signs of a gambling problem before it escalates
It is important to recognise the signs that gambling may be crossing the line from healthy entertainment. These signs can develop gradually and are sometimes difficult to spot on your own. Here are some indicators that deserve serious attention:
Using money set aside for essential needs – such as rent, food, or bills – to gamble, or borrowing money to play.
Continuing to play or increasing bets to "win back" money already lost, rather than accepting the loss and stopping.
Lying to your partner, family, or friends about how much time or money you've spent on gambling.
Using gambling as a means of escaping stress, personal problems, anxiety, or other negative feelings.
Prioritising gambling over important family responsibilities, work, studies, or social relationships.
Have tried to cut back or stop gambling but failed, or felt restless and irritable when not playing.
Answer these questions honestly to evaluate your own playing habits
If you answer "Yes" to three or more of the questions below, it may be worth speaking to someone about your gambling habits:
Have you ever used your savings, rent money, or funds set aside for essentials to gamble?
Do you feel the need to hide your gambling activity from family members or those close to you?
Do you continue playing even after you have reached the limit you set for yourself?
Are you gambling to escape work stress, family problems, or feelings of unhappiness?
Have you ever borrowed money or sold belongings to fund your gambling?
Do you find yourself frequently thinking about gambling or planning your next session, even while going about your daily routine?
Has your gambling affected your relationships with family, your partner, or friends?
Have you ever felt guilty or regretful after a gambling session, yet found yourself returning to play again shortly after?
Simple steps to take if you feel gambling is starting to affect your life
The hardest and most important step is acknowledging that a problem exists. No one will judge you – this is a sign of strength, not weakness. Review your answers to the questions above and make an honest assessment of your playing habits.
Log in to your 1year account and go to the Responsible Gaming section in your account settings. Activate deposit limits, session time limits, or choose a temporary break that suits your needs. If necessary, select self-exclusion for a stronger commitment.
Contact the 1year support team via 24/7 live chat or email at [email protected]. Let us know that you need assistance with responsible gaming. Our trained staff will help you activate the tools you need and guide you to appropriate support resources in Malaysia.
Don't carry this burden alone. Talk to your partner, a family member, or a trusted close friend about your situation. Support from loved ones is one of the most effective factors in recovering from problematic gambling habits.
If problem gambling has seriously affected your mental health, finances, or relationships, consider seeking support from a qualified counsellor or mental health professional in Malaysia with experience in problem gambling.
Concrete commitments we uphold to protect every member
1year will not send bonus offers or promotions encouraging larger deposits to members who have shown high-risk playing patterns or who are currently in a cool-off or self-exclusion period.
The 1year system automatically monitors playing patterns that may indicate signs of problem gambling. Relevant members may receive proactive support communications from our team – not to offer promotions, but to offer help.
All self-exclusion requests will be processed by the 1year team within 24 hours, no questions asked and no obstacles placed in your way. We will not attempt to persuade you to stay or offer bonuses as an incentive to reconsider.
All 1year support staff undergo ongoing training to identify signs of problem gambling and to respond to members who may need help in a way that is empathetic, non-judgmental, and genuinely useful.
Members who wish to withdraw their funds – whether during a break or following a decision to stop playing – will not face any obstacles or unreasonable delays. 1year processes all withdrawals within 5 minutes, including for members who are in the process of self-exclusion.
Decisions related to player protection at 1year are never driven by business profit considerations. The safety and well-being of our members always take precedence over any financial interest of the company.
A practical guide to keeping your 1year experience fun and in control
Playing responsibly at 1year doesn't have to be difficult if you start with the right mindset. Online gambling – whether it's slots like Caishen Advent or Emerald King, or table games like French Roulette – is first and foremost a form of entertainment. Like any other pastime, it only becomes a problem when you lose control of it or when it takes up too large a part of your life.
One of the most useful tips we can offer is to set your gaming budget before you log in to your 1year account – not after you've already started playing. Decide on an amount you're comfortable "spending" on entertainment, just as you would for a movie ticket or a dinner out. Once that amount is gone, the session ends – no exceptions.
Avoid playing when you are in an emotionally unstable state – whether you are angry, sad, stressed, or under the influence of alcohol. Emotional instability impairs judgement and can lead to irrational betting decisions. Play only when you are calm, clear-headed, and capable of making sound choices.
Also keep in mind that all games on 1year use certified RNG – meaning every slot spin and every roulette wheel turn is completely random and independent of previous rounds. There is no "system" that can guarantee a win, no "perfect time" to play, and no predictable pattern. Understanding this will make you a smarter, calmer player.
Use 1year's deposit limit tool to ensure you never spend more than you planned – no matter how tempting a big win may look right in front of you. And when you do win, resist the urge to immediately put all your winnings back into play. Withdraw a portion to DuitNow or Touch 'n Go eWallet and enjoy your good fortune in the real world.
Set a budget before you play – Decide on the maximum amount you're willing to spend before logging in. Use 1year's deposit limit feature to automatically enforce this budget.
Treat money wagered as the cost of entertainment – Play only with money you can afford to lose entirely, without it affecting your daily life or your family's needs.
Set a time limit and stick to it – Use 1year's time limit tool and set a reminder on your phone. When the time is up, log out and do something else.
Balance it with other activities – Make sure gambling is only a small part of your entertainment activities. Keep up other hobbies, spend time with family, and look after your physical health.
Do not gamble when you are feeling emotionally unstable – Avoid playing when you are stressed, sad, angry, or unwell. Your emotional state has a significant impact on your betting decisions.
Never chase losses – If you have reached your loss limit for the day, accept it gracefully and close your account. Tomorrow is a fresh start.
Withdraw a portion of your winnings – When you win, save a portion or withdraw it to your DuitNow or Touch 'n Go eWallet. This ensures you walk away with something tangible from your gaming experience.
Answers to the most frequently asked questions from members regarding player protection at 1year
At 1year, we pledge our unwavering commitment to every member who entrusts their time and money to our platform. We understand that behind every account is a real person – perhaps an employee looking to unwind after a long day with a game of Mega Hot, or a sports fan enjoying a French Roulette strategy session over the weekend.
We want every gaming experience at 1year to leave you feeling good – win or lose. We want you to log out with a smile, not regret. We want you to come back tomorrow because you genuinely enjoyed the entertainment, not because you felt compelled to chase your losses.
That's why we never take responsible gaming lightly. Every MYR you deposit via GrabPay, Boost, or DuitNow is a trust you place in us – and we will never betray that trust by exploiting human vulnerability. Instead, we'll always stand by your side with the tools, information, and support you need to play wisely and safely.
This is more than just a policy – it is our promise to you, to your family, and to the Malaysian community we are proud to serve.
If you need assistance with responsible gaming or wish to activate any self-control tools, don't hesitate to reach out. Our team is available 24 hours a day – without any judgment.
Enjoy your favourite games within limits you set yourself – fun that's safe and in control
All games at 1year can be tried in free demo mode without requiring any deposit. This lets you practise and understand the mechanics of a game before playing with real money – a habit we strongly encourage as part of our responsible gaming approach.
Register a free account and activate your self-control tools from day one. Enjoy over 150 games of your choice within limits you set yourself – a truly responsible entertainment experience.
Deposits from RM10. Free self-control tools. 24/7 support in Bahasa Melayu. 18+ only.